Any Questions ? We're here to Help

Shopping on JEMKINGS FAQ

Simply browse our categories, select your desired product, click “Add to Cart,” then proceed to checkout. You can choose to create an account or check out as a guest.

Nope! You can shop without creating an account. But having an account helps you track your orders and enjoy faster checkout next time.

Absolutely! At JEMKINGS Emporium, we only sell authentic and verified products. No fakes, no stress.

During checkout, you'll find a field labeled "Promotional Code or Coupons" on the payment information page. Enter your code exactly as it appears (including any hyphens) and click "Apply" to see the discount reflected in your order total before finalizing your purchase.

Yes, our Customer Service representatives can assist with phone orders during business hours (Monday-Friday, 9am-8pm WAT, Saturday 10am-6pm WAT). Please call 08141787289, 07063746561 with your product selections and payment information ready.

We accept:

  • Debit/Credit Cards (Visa, Mastercard, Verve)

  • Bank Transfers

  • USSD

  • Pay on Delivery (coming soon)

Yes! Your payment is protected by top-grade encryption. We do not store your card details, and we only partner with secure payment processors.

Delivery usually takes:

  • 1–3 working days within Lagos

  • 3–5 working days nationwide
    You’ll receive updates and tracking info once your order is shipped.

Yes! We deliver to all 36 states, including Abuja and major towns.

Delivery fees vary by location and item size. You’ll see the exact fee at checkout before confirming your order.

We’re so sorry! Please contact us within 48 hours of receiving your order. We’ll arrange for a return or replacement — no wahala.

Yes, you can — as long as:

  • It’s within 48 hours of delivery

  • The item is unused and in original packaging

Note: Some items like underwear, beauty products, and food items are non-returnable.

Once approved, refunds are processed within 3–7 working days to your original payment method or bank account.


Go to “My Orders” in your account or use the tracking link sent to your email after shipping.

Check your spam/junk folder. If it’s not there, contact our support team and we’ll sort it out quickly.

You can reach us via:

Yes, we offer bulk deals for resellers, offices, and events. Contact us for a custom quote.

We’re working on introducing flexible payment options soon. Stay tuned!

Still Lost?

Call or Whatsapp

08141787289, 07063746561

Or get in touch through email or our social media channels.

Contact us